Terms of Service
1. Acceptance
By creating an account, booking a trip or using the website or apps you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the service.
2. Our role
CabNero provides a platform and booking service that connects passengers with verified vendors and drivers who operate the vehicles. The transport service for each trip is delivered by the assigned vendor and driver. We take reasonable steps to verify vendors, drivers and vehicles, but we do not guarantee uninterrupted availability of any vehicle or driver.
3. Accounts
- You must be 18 or older and give accurate name, phone and email. Keep your password/PIN private; you are responsible for activity on your account.
- Driver accounts are created by a CabNero-approved vendor. A driver must hold a valid driving licence and must only drive vehicles registered with CabNero for the trip.
- We may suspend or close accounts that give false information, misuse the service or put others at risk.
4. Booking, fares and payment
- A booking is confirmed when a vendor/driver is assigned and shown in My Bookings or sent to you.
- Fares, inclusions (km, hours, driver allowance) and extra charges (tolls, parking, state taxes, night charges, waiting) are as shown or communicated at the time of booking; the final fare may change if the route, duration or distance changes.
- Payment is made as agreed for the booking: online through our payment partner (UPI, cards, net banking, wallets) or, where shown at booking, directly to the vendor/driver. Online payments are processed by an RBI-authorised payment gateway; we do not store your card or bank details.
- City Rides: no booking amount is collected from the passenger. For all other rides a booking amount is collected to confirm the booking; the amount, balance and due time are shown before you pay. A booking with an online payment is confirmed only after the payment succeeds.
- Extra kilometres, toll tax and state permit/border tax are payable by the passenger as per actuals, in addition to the fare, unless the booking confirmation clearly says they are included.
- If a payment fails but money is debited, it is reversed by your bank/payment provider, usually within 5–7 business days. See the Refund & Cancellation Policy.
- GST and other taxes are charged where applicable and shown on the invoice.
5. Cancellation and changes
You can cancel from My Bookings before the journey starts. The booking amount (not collected for City Rides) is refundable only if the booking is cancelled at least 24 hours before the journey starts and before a vehicle is assigned. Once a vehicle has been assigned, the booking amount is not refundable. Full details are in our Refund & Cancellation Policy. Please cancel as early as possible so a driver is not kept waiting. We may cancel or re-assign a booking if a vehicle becomes unavailable, in which case we will try to offer an alternative or a refund of any amount paid in advance.
6. Trip start OTP and tracking
A trip-start OTP is shown to the passenger and must be shared with the driver at pickup. Do not share it with anyone else. Live tracking and trip status are provided for safety and convenience and may be affected by network and GPS conditions.
7. Passenger conduct
- Be ready at the pickup point; behave respectfully with the driver and other passengers.
- No illegal goods or activity, no smoking or consumption of alcohol in the vehicle, and no damage to the vehicle. Cleaning or damage charges may apply.
- Do not exceed the seating capacity or carry hazardous items.
8. Driver and vendor conduct
- Drive safely and obey traffic laws; never use the app while driving.
- Keep documents (licence, registration, insurance, permit, fitness) valid and the vehicle clean and roadworthy.
- Accept only trips you can complete; keep passenger information confidential and use it only for the trip.
- Do not charge more than the agreed fare or ask for payment outside the agreed terms.
Vendors and drivers are additionally bound by the Vendor Agreement and Driver Agreement.
9. Safety
In an emergency call 112 first. Report any safety concern to us at +91 832 932 7891 or bookings@cabnero.com.
10. Passenger medical fitness
- The passenger is responsible for checking that he/she and every co-passenger is medically fit to travel before registering the trip.
- CabNero does not provide medical services on a trip. Passengers should arrange emergency medical help themselves and keep emergency contacts ready; in an emergency call 112.
- If the passenger has had, or will take, any past or future medical treatment, the related documents (prescriptions, reports, medicines) must be carried safely during the journey.
- If there is any special condition or difficulty, inform the CabNero admin on +91 832 932 7891 before booking.
11. Driver and vehicle fitness
- CabNero does not verify the medical fitness of drivers or the fitness of vehicles. The vendor/vehicle owner must verify them and is responsible for doing so.
- After a vehicle is assigned, the passenger should also verify the driver’s medical fitness. The passenger may request the CabNero admin to ask the vendor for this, or may contact the vendor, vehicle owner or driver directly to verify it once the booking is confirmed.
- Passengers must not enter into any separate private dealing, payment or arrangement with the assigned vehicle owner or driver outside the booking made on CabNero. This is a violation of these Terms, and CabNero and its staff are not responsible for any complaint, loss or dispute arising from it.
12. Liability
To the extent permitted by law, CabNero is not liable for any complaint or loss arising from a passenger’s medical condition, from the fitness of a driver or vehicle (which is verified by the vendor), or from dealings outside the booking, nor for indirect or consequential loss, for delays caused by traffic, weather, road closures or events outside our control, or for personal belongings left in a vehicle. Nothing in these Terms limits liability that cannot be limited by law, including any insurance cover applicable to the vehicle and passengers.
13. Intellectual property
The CabNero name, logo, website and app content belong to CabNero Rentals. You may not copy, scrape or reuse them without written permission.
14. Account deletion
You can delete your account at any time — see Delete your account. Booking records are retained as described in the Privacy Policy.
15. Changes to these Terms
We may update these Terms from time to time. The updated date is shown above; continuing to use the service means you accept the changes.
16. Governing law and disputes
These Terms are governed by the laws of India. Subject to applicable consumer-protection law, courts at Kolhapur, Maharashtra have jurisdiction. Please contact us first so we can try to resolve any complaint quickly.
17. Contact
CabNero Rentals · bookings@cabnero.com · +91 832 932 7891