Driver Agreement & Undertaking
1. Who this applies to
This Driver Agreement and Undertaking is given by the driver (“Driver”) to CabNero Rentals and to the Vendor who registered the Driver. The Driver’s account is created by the Vendor, who confirms that the Driver has read and accepted this document. The Driver works for or through the Vendor and is not an employee of CabNero.
2. Licence and documents
- Hold a valid driving licence for the vehicle type and keep it with you on every trip.
- Drive only vehicles registered with CabNero for that trip, with valid insurance, permit, fitness and registration.
- Inform the Vendor immediately if the licence is suspended, expired or cancelled; stop taking trips until resolved.
3. Safe driving
- Obey traffic laws and speed limits; use seat belts; never drive under the influence of alcohol or drugs or when tired.
- Do not use the phone or the app while driving. Accept or update trips only when safely stopped.
- In an emergency call 112 first, then inform the Vendor and CabNero (+91 832 932 7891).
4. Passenger conduct and service
- Reach the pickup on time, be polite, neat and respectful to all passengers, including women, children and senior citizens.
- No smoking, alcohol, abusive language, harassment, discrimination or unsafe behaviour.
- Verify the trip-start OTP from the passenger before starting the trip. Never share or ask to bypass OTPs.
- Follow the route agreed or reasonable; do not take extra passengers or exceed seating capacity; do not carry illegal or hazardous goods.
5. Fares and payments
- Collect only the fare and agreed extras shown for the booking. Never demand extra money, tips, or payments outside the agreed terms.
- Give passengers the toll, parking and receipts as agreed.
- Do not accept or ask for payment through personal channels for CabNero-originated bookings.
6. Location, app and PIN
- The app collects the Driver’s live location while Online or on a trip so that passengers can be matched and can track the vehicle. If location is turned off, trips cannot be received. Details are in our Privacy Policy.
- Keep the login PIN private. You are responsible for activity done with your PIN; tell the Vendor immediately if it is shared or lost.
- Do not tamper with, fake or misuse GPS, the app or any booking record.
7. Confidentiality and data
Passenger name, phone number, addresses and trip details are to be used only for that trip. Do not store, share, post or use them for any other purpose, and do not contact passengers after the trip except for lost-and-found.
8. Incidents, complaints and damage
Report accidents, breakdowns, passenger disputes, lost items and any safety incident to the Vendor and CabNero immediately. The Driver cooperates with enquiries. Damage caused to a vehicle or a passenger’s property by the Driver’s negligence is handled between the Vendor and the Driver as per their arrangement and the law.
9. Suspension and removal
CabNero or the Vendor may suspend or remove the Driver for expired/false documents, unsafe driving, passenger complaints, misconduct, fraud, extra charging, sharing of the PIN, or breach of this document.
10. Acceptance
The Vendor records acceptance when adding the Driver in the vendor panel, confirming that the Driver was given this document, read it (or had it explained in Marathi/Hindi/English) and agreed to follow it. A Driver who does not agree should not use the CabNero Sarthi app.
11. Contact
CabNero Rentals · bookings@cabnero.com · +91 832 932 7891 · WhatsApp +91 7447 21 5005