Privacy Policy
1. Who we are
CabNero is a cab-rental and corporate-transport booking service operating in Maharashtra and Goa. We connect passengers with verified vendors and drivers. For questions about this policy write to bookings@cabnero.com or call +91 832 932 7891.
2. Information we collect
| Who | What we collect | Why |
|---|---|---|
| Passengers | Name, mobile number, email address; password (stored only as a one-way hash); Google account ID, name and email if you use “Sign in with Google”; booking details (pickup and drop locations, stops, date/time, passenger count, vehicle choice, notes); trip status and trip-start OTP. | To create and manage your account, take and fulfil bookings, show your booking history and send trip updates. |
| Passengers (optional) | Approximate/precise device location when you tap “use my location” or view nearby cabs. | To fill the pickup point and show nearby available drivers. You can refuse the permission and type the address instead. |
| Drivers | Name, mobile number, driving-licence number and photo (added by your vendor), PIN (stored as a one-way hash), online/offline status, and live location while you are Online or on a trip. | To dispatch bookings to nearby drivers, run trips and show the passenger where the cab is. |
| Vendors | Business name, contact details, vehicles and drivers they register, offers made on bookings. | To manage fleet and assign trips. |
| Everyone | Push-notification token (browser/device endpoint), session cookie, basic technical logs (IP address, browser type, time of request). | To send booking/trip alerts, keep you logged in, prevent abuse and fix errors. |
Payments (UPI, cards, net banking, wallets) are handled on the secure page of our RBI-authorised payment gateway partner; we receive only the payment status, transaction ID, amount and method type, and never your card number, CVV, UPI PIN or bank password. We do not use advertising SDKs and do not sell personal data.
3. How we use information
- Provide the booking, dispatch and tracking service you asked for.
- Share trip details with the assigned vendor and driver (see section 4).
- Send service messages: booking confirmation, driver assigned, trip started, trip completed, and push notifications you turned on. WhatsApp or SMS updates are sent only if you chose to receive them when booking.
- Keep the service safe: verify trip-start OTP, detect fraud, resolve complaints and comply with the law.
- Improve the website and apps using aggregate, non-identifying statistics.
4. Who we share it with
- Assigned vendor and driver: your name, contact number, pickup/drop and trip details — only for bookings assigned to them. A driver’s name, number, photo and vehicle are shown to the passenger for the trip.
- Service providers: web hosting (Hostinger), our payment gateway partner (to process payments and refunds), Google (Sign-In and, where used, notifications), Ola Maps (place search, routes and map tiles — the text or coordinates you search may be sent to them), and browser push services (Google, Apple, Mozilla) that deliver notifications.
- Authorities: where required by law, court order or to protect safety.
We do not sell or rent your data to advertisers or data brokers.
5. Location
Location is requested only when a feature needs it. Passenger location is used for pickup and nearby cabs. Driver location is collected while the driver is Online or on a trip so passengers can be matched and can track the cab. Location permission can be turned off in your browser or phone settings at any time; a driver who turns it off cannot receive trips.
6. Notifications
If you tap “Enable notifications” we store a push token so we can alert you. You can switch notifications off in your browser or phone settings; removing the token is also part of account deletion.
7. Cookies and local storage
We use a session cookie to keep you logged in, and browser local storage for small preferences (for example hiding the install banner for 7 days). We do not use advertising cookies. See our Cookie Policy.
8. How long we keep data
- Account details: until you delete your account.
- Booking and trip records: kept for accounting, tax, insurance and dispute-handling purposes for as long as the law and our legitimate business needs require. When you delete your account, your name, phone number and email are removed from these records.
- Push tokens: until you turn notifications off or delete the account.
- Server logs: kept for a short period for security and troubleshooting.
9. Your choices and rights
- Access / correction: contact us to see or correct the data we hold about you.
- Delete your account: passengers can do this themselves in the app/website (My Bookings → Delete account) — see how to delete your account. Drivers can ask their vendor or write to us.
- Withdraw consent for location or notifications at any time in device/browser settings.
- You may also have rights under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (India), including to complain to us first and then to the relevant authority.
10. Security
Traffic uses HTTPS, passwords and driver PINs are stored only as one-way hashes, and access to admin and vendor panels needs a login. No system is perfectly secure, so please keep your password/PIN private and tell us immediately if you suspect misuse.
11. Children
CabNero is not directed at children under 18, and accounts are for adults. A minor may travel only with or on behalf of an adult who made the booking.
12. Changes to this policy
If we change this policy we will update the date above and, for important changes, notify you in the app or website.
13. Contact
CabNero Rentals
Email: bookings@cabnero.com
Phone: +91 832 932 7891 · WhatsApp: +91 7447 21 5005
Office: Borgave Complex, Chh. Raje Sambhaji Chowk, Ajara, Maharashtra 416505 (other offices are listed at www.cabnero.in)